How do you deactivate roaming? All Digicel prepaid accounts are set up for roaming. Be sure to top up your account so you can use your phone. After activating your roaming plan, you can dial *284# or visit the My Digicel App to view the date of expiry of your plan. If you're a Postpaid customer, contact Customer Care, or visit a dealer store, to have the roaming service deactivated from your account. For more information, click here.